Your effluent tank may at times require an extra pumpout to avoid environmental problems such as sewer overflow.
A pre-arranged extra pumpout can help avoid problems especially around holiday periods when visitors arrive. We suggest talking to your visitors about excessive water use while they are staying with you.
Steps to request
Click on the tabs below to find what you need, how to request an extra pumpout, and what happens next.
More information
Open the tabs below to view our extra or emergency pumpout fees and charges.
Extra pumpout fees and charges
Extra services are invoiced separately to your Council rates notice and include the minimum service charge plus a fee for every 100 litres removed over 2,500 litres, per tank, per service.
|
Extra pumpout
performed within three (3) working days
|
$120 minimum charge |
|
Emergency pumpout
performed within 24 hours of notification
|
$550 minimum charge |
Additional fees for effluent removed over 2,500 litres
| Residential |
$2.63 per 100 litres |
| Commercial |
$2.79 per 100 litres
|
Not one of our customers?
Ad-hoc pumpouts can be performed on request even if you are not one of our customers. Submit our online form and we'll take care of the rest. Invoice fee includes a minimum 2 hour charge plus fees per 100 litres removed.
| Weekdays |
$376.25 per hour yard to yard |
| Weekends / public holidays |
$430.00 per hour yard to yard |
| Emergency pumpout |
$430.00 additional fee |
Avoiding an emergency
Emergency pumpouts incur an additional fee. To help you avoid having to arrange an emergency pumpout, we suggest the following:
- Monitor the level of contents in the tank.
- Schedule an extra service if required.
- Talk to visitors about the need to reduce water discharge into the system.