Register for the tap re-washer program

Our tap re-washer program is available to eligible customers who have visibly leaking taps. This program is aimed to help save water and save you money.

This service is limited to standard tap fittings which are installed on stainless steel basins such as kitchen sinks or laundry tubs, where the leaking taps are not installed on any type of tiles.

We can also replace leaking taps fitted outside the house, such as meter taps and garden taps.

Please note: The tap re-washer service does not apply to the following:

  • Toilet cisterns
  • Tap washers in showers, over porcelain basins or where taps are installed on tiles
  • Hot water systems
  • Flick-mix taps

Steps to register

Before you start

Check that you are eligible

To be eligible for the tap re-washer program you must either be:

  • A Shoalhaven registered pensioner concession card holder, or
  • Participating in our Payment Assistance Scheme.

If this is you, we will arrange for your leaking taps to be re-washered by a licensed plumber within a few weeks.

How to register

To register for this service, contact us directly on 02 4429 3214.

Need help?

Need help? Contact us today

Call us on (02) 4429 3214 or visit your closest administration centre

Nowra Administration Centre
Opening hours: Monday to Friday, 8:30am to 5:00pm
36 Bridge Road, Nowra NSW 2541

Ulladulla Branch Office
Opening hours: Monday to Friday, 9:00am to 5:00pm
14 Deering Street, Ulladulla NSW 2539

More information

Home water audit

You can easily undertake a water audit at your property by using our Water Audit Information SheetDownload our guide today and find out how much water you use at your property.

By reading your water meter before and after an activity, you can then determine how much water is used not only for individual circumstances, but as an overall guide to your weekly water usage. 

Checking for leaks

Not all leaks are visible, but a leak can become very expensive. To find out more, follow this link and learn How to Identify a Leak.