Electronic Accounts

You can choose to receive all your Water Accounts electronically by your nominated email address through our eNotices registration portal.

eNotices-button

When you sign up for eNotices you can receive and store all your Water Accounts electronically instead of by post. By using this method of receiving your account, you not only store all your accounts in one place, but you can also access them at any time. 

The eNotice service is easy to set up and manage and allows you to update your email address and contact details at any time.  New owners of a property must have received an account in their name before being able to register, then all accounts issued after registration will then be available to view online. If you own a rental property, you can be tax ready with all your Water Account Notices stored in one place. You can even add Water Account Notices for multiple properties.

How do I sign up for eNotices?

To sign up, you will need the latest copy of your Water Account with the unique eNotice Reference Number which is located in the bottom right-hand corner of your account. 

To start your registration, simply click on the above image. This link will take you to a new page. 

When you get there, click on the Sign Up tab, enter your email address and eNotices Reference Number, then click on the yellow Sign Up button.

A confirmation email will be sent to you. Click on the link in the email to set your password, add personal details and finalise your registration. Please be advised that the email link will only be valid for 48 hours. 

Where do I find the eNotices Reference Number?

The eNotices Reference Number can be found in the bottom right-hand corner of your Water Account. The reference number is unique to each account. 

How do I log in after registration?

To log in, open eNotices, enter your email address or mobile phone number, and then your password.

What happens if I forget my password?

If you forget your password, log in to eNotices and click ‘Forgot your Password’. You will be emailed a link to reset your password.

Can I change back to paper accounts?

Yes, you can go back to paper bills at any time. To do this, log into eNotices. When you are on the dashboard, click in the top right corner of the page. Under the Accounts tab, in the middle of the page you will see a list of accounts that are active. To change back to paper accounts simply remove the notices you no longer wish to receive via email, and they will automatically revert to paper bills. 
Please be advised that once this has been completed, you will not be able to view past accounts issued.

How do I register to receive electronic accounts for multiple properties?

Once a registration profile is created, you can log into the dashboard and click on the button ‘Add’ your notice. Enter the unique eNotices Reference Number as indicated in the bottom right-hand corner of any additional property Water Account and click Add.

Can two (or more) eNotices profiles be created to receive the same notice?

It is possible to register multiple eNotices profiles using the same eNotices Reference Number but may not be ideal for some circumstances. If two separate eNotices profiles are created to receive notices for the same property address, both profiles will be able to see Notices for those accounts but only the most recently modified profile will receive the email of that notice.

Can multiple email addresses on the one registration receive eNotice emails?

If there are multiple owners to a property, then one profile can be created with multiple email addresses. To add an additional email, select Update Account Details under 'I want to' on the dashboard. Select Emails tab and enter the additional email address and select Add after each one.

How do I remove any unwanted or incorrect emails from my registration?

You can remove any email address by clicking on the small negative symbol beside the selected email address.

My email address has changed, how do I update my registration?

You can update your details from the profile page of your eNotices Account. To do this, log in to eNotices and click the top right corner of the dashboard page. Change the email address to your new email and press save. 
You will be redirected back to the dashboard and you will need to resend the verification to the new email to make sure any future notices will be sent correctly. 
Return to the profile page, click the Resend Verification button, and follow the prompts to ensure your new email address is ok to use.

Further Information

If you would like more information on eNotices, please call us on 02 4429 3214.