Account Payment Options

When making a payment on your Water Account, be sure to use the Biller Code and Reference Number that is highlighted in yellow in the lower right-hand corner of your account. 

Direct Debit allows you to make regular weekly, fortnightly or monthly payments directly from your nominated bank account. You can also select to pay the full amount owing on the due date. 

How do I apply for Direct Debit on my Water Account?

To register, simply follow this link to our online Direct Debit Registration. 

Here you can register, update your bank details, or cancel the direct debit service. Don't forget to make sure all your Bank Account details are up to date when you complete the online service request. 

Can I also register to Direct Debit my Rates Notice?

You can also register for regular payments on your Rates Notice, simply follow this link to Shoalhaven City Council's Rates Direct Debit Request.

Follow the link to Pay Online using Credit Card or pay over the phone – call 1300 004 431 (select option 2 for water payment). You will need your 8-digit Reference Number which you can find in the bottom right-hand corner of your Water Account highlighted in yellow. 

A surcharge applies to credit card payments. American Express and Diners Club cards are not accepted.

Centrepay is a voluntary bill-paying service which is free for Centrelink customers. Use Centrepay to arrange regular deductions from your Centrelink payment. 

You can start or change a deduction at any time. The quickest way to do it is through your Centrelink account online.

• Shoalhaven Water reference number 555-071-469-B, plus
• Your 8-digit BPay Reference Number which you can find in the bottom right-hand corner of your Water Account, highlighted in yellow.

• Nowra Council Administration Office – Bridge Road Nowra 
• Ulladulla Council Administration Office – Deering Street Ulladulla 
• Any Australia Post Office – part or full payment accepted.