Tap Re-Washer Program

Shoalhaven Water offer a free tap re-washer service to customers who receive the Pension Rebate on their Water Account or are experiencing serious financial hardship and are participating in our Payment Assistance Scheme. 

Dripping Tap

Am I eligible for the tap washer program?

If you are a customer who is currently entitled to the Pension Rebate you may be eligible for this service.

Our staff will be happy to register customer details and arrange for the leaking taps to be re-washered by a licensed plumber, within a few weeks.

In addition, we will be happy to undertake a Water Audit at your property. We can assess the water usage relative to your individual circumstances and if possible suggest other ways that water usage could be reduced.

What tap washers can be replaced?

The service is limited to "standard" tap fittings which are installed above stainless steel basins such as laundry and kitchen sink as well as taps fitted outside the house, such as meter taps and yard taps.

The tap re-washer service does not apply to the following:

  • Toilet cisterns
  • Tap washers over porcelain basins
  • Hot water systems
  • Flick-mix taps

How do I register my details?

To find out more or to register your details, contact us directly on 02 4429 3214.