To qualify for a rebate, the leak must involve a significant leak where the water usage on the account issued immediately prior to the repairs being completed is more than $200 and 1.5 times greater than the previous five (5) periods. The leak must be repaired within 30 days of an account being issued or after the customer learnt of the leak’s existence.
The rebate only applies to the billing period for which the undetected leak commenced. It will be based on a 50% reduction in water usage based on the estimated volume of water lost, and equal to a 100% reduction in any applicable volumetric sewage or waste disposal charges associated with water lost. The rebate will be capped at $2,000.
The account holder is responsible for full payment of the account, by the due date. Approved rebates will be applied as a credit towards the account.