At-Home Dialysis Customers

We understand that some of our customers have special needs. We keep a register of those customers who require large amounts of water to be used at home, especially those who require the use of at-home dialysis machines.

Dialysis at Home

To help our at-home dialysis customers, we offer:
  • Notifications of any unplanned water interruptions; and
  • Financial assistance for water usage. 

Notification of water interruptions

If you require the use of an at-home dialysis machine, we want to help you. By registering your details with us, we can notify you as soon as possible in the event of an unplanned interruption to a service and prior to a planned interruption.

Water Usage Concessions

To help our at-home dialysis customers manage the financial burden, we provide a reduced tariff for water usage charges. 

Register your details

To register, simply follow this link to our online At-Home Dialysis Registration

If you have any questions regarding outages, please call us on (02) 4429 3214