Refunds & Concessions

In this section we offer a variety of services to assist customers with Water Account payments.

In This Section

Pensioner Concessions

Pensioner Concession Rebates apply to both your Water and Rates Accounts and are managed by Shoalhaven City Council’s Rates Section.

Undetected Water Leak Assistance

If you have experienced an undetected water leak on your property and have received an account with a substantial increase on the water usage component, you may be eligible to apply for a leak reduction from the account.

At-Home Dialysis Customers

We understand that some of our customers have medical needs that require large amounts of water to be used at home, especially those who require haemodialysis machines.

Plumbing Reimbursements

Reimbursements may be provided where an issue or blockage occurs in Council mains.

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