Effluent pumpout services
Effluent pump-out services are conducted to properties that have a tank-based effluent collection system and the effluent (wastewater) within is removed on a regular cycle. If the collection tank is not emptied the contents will overflow and cause environmental and health hazards.
Whether you have just installed a new system, or you have an existing system in place, we have a range of services available to help you.
Click on any of the tabs below to find out more.
Register an effluent pumpout system
Customers who have recently installed an on-site effluent collection system on their property can register with us for scheduled pumpouts to be undertaken.
When you sign up for ongoing regular pumpouts, annual fees will be levied on your Council rates notice.
Follow this link to find out how to Register a New Pumpout Service.
Scheduled pumpout services
Our scheduled pumpout service offers a range of options from bi-weekly to 8 weekly and are performed within three (3) working days of the scheduled date.
We understand that circumstances can change, so we have made it easy for you to change the frequency of your scheduled pumpout at any time. Any changes to the schedule will be reflected in your Council rates notice.
Follow this link to find out how to Request a Change of Pumpout Frequency at your property.
Extra or emergency services
You may at times require an extra or an emergency pumpout. Pre-arrange an extra service and avoid problems especially around holiday periods when visitors arrive.
On request, an extra pumpout can be performed within three (3) working days.
Alternatively, if you have found your tanks are at full capacity and at risk of overflowing, for an additional fee we can arrange an emergency pumpout to occur within 24 hours of notification.
These services are invoiced separately to your Council rates notice and the amount invoiced includes a minimum charge plus a fee for every 100 litres removed over 2,500 litres, per tank.
Follow this link to find out how to Request an Extra or Emergency Pumpout.
Update your contact details
Complete our online form to easily update your effluent account contact details.
The link below will take you to Council's online request management platform.
Update here
Register to receive invoices by email
Use our online form to register to receive your effluent invoice via email.
The link below will take you to Council's online request management platform.
Register here
Make an online enquiry
Use our online form to make an enquiry. If the matter is urgent, please call us on (02) 4423 3214.
The link below will take you to Council's online request management platform.
Enquire online