When we read the meter, we read the black numbers only and then calculate a charge based on the kilolitres used.
Although there are different kinds of meters, they all basically read the same. The below diagram is a guide to how the face of the meter looks.
By reading your water meter regularly you can identify any sudden change in the water use. Identifying a problem early will reduce the impact on the water use component of the account.
Shoalhaven Water recommends that if customers are away or not regularly at their property that the water meter be turned off to prevent water flow to the property. An undetected water leak be costly and can even attract termites.
If you notice your water meter is leaking call us and we will send someone out to repair your meter. Water meter repairs are of no cost to you.