This diagram shows where Council’s responsibility ends, and the homeowner’s begin.
Shoalhaven Water is responsible for operating and maintaining the extensive network of sewerage pipes that transports the wastewater from your property to our treatment plants.
What happens if my drains become blocked?
If you experience a problem with your internal sewer system such as gurgling noises, sinks and toilets are slow to drain or there is an effluent overflow, call Shoalhaven Water before you call a plumber. We can assess if the problem lays in the Council mains or if the problem is somewhere within your property. If the problem is on Council’s side, we will unblock the sewer at our expense.
As a property owner it is your responsibility to maintain or repair all the pipes inside your property through to the point of connection with our wastewater system. If we have investigated a blockage or overflow on your property and the problem is on your side, we will advise you to call a plumber.
For more information on blocked sewers, visit our Sewer Blockages page.