After heavy rain periods or power outages, the alarm function may be activated. If this has occurred, here’s what to do:
Heavy Rain - If the alarm has been activated due to a heavy rain incident, your system may have received an influx of stormwater and is working on processing the extra water. Try turning the alarm off by pressing the mute button underneath the alarm panel. Monitor the alarms flashing light, if it is still active after an hour, then call us.
Power Outage - If the alarm has been activated due to a power outage, the unit may clear itself and the alarm will switch itself off within an hour of the power coming back on. You will know if it has happened because the alarm light will go out.
In either instance, if the alarm light is still active after an hour, then call us. Do not attempt to repair the unit yourself. The system has a 24-hour emergency storage capacity so any repairs will be carried out within the 24-hour period. At this time, you should try to minimise the amount of wastewater going into the system.