Residential Meter Connections & Alterations

Water connections are available to properties with direct access to Shoalhaven City Council's water reticulation system. 

Water Meter Installation

Residential Water Meter Connection

Residential water meter connections include: 

  • a standard (20mm) metered water service installed at the property boundary which includes an adjacent garden tap; and
  • the option of having the meter installed in a pit (this option will not include a garden tap).

What you need to apply

When you apply for a standard residential water meter connection, you will be asked to provide a service location plan which can be uploaded as a jpg or pdf.

A Service Location Plan is a diagram that provides us the information we require to install your meter in the position you want. Your nominated location must:

  • Be positioned along the front boundary, and
  • Not exceed 1 metre in from the front boundary. 

Service Location Plan

Note: If your preferred location requires the installation of a conduit, additional costs will be incurred. We will contact you to discuss costs and possible alternative service location options. 

How to apply

1. Complete the online application form.

2. Upload your service location plan.

What happens after submitting a connection request

On receipt of your application, we will:

  1. Review your site location plan to determine the location is viable. 
  2. Calculate costs of the water connection.
  3. Issue a payment advice (invoice).

On receipt of payment, we will schedule the installation of the meter at the property boundary in accordance with the service location plan you provided. You must ensure the site has a 2m square clearance where the installation is to occur.

Please allow up to 20 business days from payment for the installation to occur. 

What happens after installation

Once a meter has been installed:

  • The property owner or builder must engage a licensed plumber to connect the meter to the dwelling.
  • All internal pipes on the property including taps and drains, are the property owner’s responsibility.

Should a meter be damaged or interfered with, charges may be issued to the property owner.

Dual Occupancy or Granny Flat Connections

When building a dual occupancy development or adding a granny flat / secondary dwelling, where no subdivision is proposed the following metered service connections are available:

  • An additional standard (20mm) metered service (so that each unit/dwelling has a separate service)
  • 1 x 25mm metered service
  • 25mm service line and manifold (with 2 x 20mm meters)

When a Torrens/Strata/Community/Neighbourhood Title subdivision is proposed, a separate standard 20mm meter to each dwelling/unit will be required.

The type of metered service connection is usually stated on your water development notice. If you do not have a notice, please apply here

What you need to apply

When you apply for a dual occupancy or granny flat meter connection, you will be asked to provide:

  • A current water development notice number (e.g. DA23/1234)
  • A Service Location Plan, which can be uploaded as a jpg or pdf.

A Service Location Plan is a diagram that provides us the information we require to install your meter in the position you want. Your nominated location must:

  • Be positioned along the front boundary, and
  • Not exceed 1 metre in from the front boundary. 

Service Location Plan - dual occ

Note: If your preferred location requires the installation of a conduit, additional costs will be incurred. We will contact you to discuss costs and possible alternative service location options. 

How to apply

1. Complete the online application form.

2. Provide a current water development notice number (e.g. DA23/1234)

3. Upload your service location plan.

What happens after submitting a connection request

On receipt of your application, we will:

  1. Review your site location plan to determine the location is viable. 
  2. Calculate costs of the water connection.
  3. Issue a payment advice (invoice).

On receipt of payment, we will schedule the installation of the meter at the property boundary in accordance with the service location plan you provided. You must ensure the site has a 2m square clearance where the installation is to occur.

Please allow up to 20 business days from payment for the installation to occur. 

What happens after installation

Once a meter has been installed:

  • The property owner or builder must engage a licensed plumber to connect the meter to the dwelling.
  • All internal pipes on the property including taps and drains, are the property owner’s responsibility.

Should a meter be damaged or interfered with, charges may be issued to the property owner.

Relocate, raise or lower a meter

Building works or renovations can sometimes leave your meter in a not so convenient position and it may need to be adjusted. For a set fee, we can:

  • Relocate your water meter 
  • Raise your water meter 
  • Lower your water meter into a pit – plastic or metal lid (depending on traffic flow)

Meters greater than 50mm will be quoted.

What you need to apply

When you apply for a meter relocation, you will be asked to provide:

  • The existing meter number,
  • A Service Location Plan, which can be uploaded as a jpg or pdf, and
  • The distance from the existing meter location to the new proposed meter location.

A Service Location Plan is a diagram that provides us the information we require to relocate your meter to the position you want. Your nominated location remain positioned along the front boundary.

Service Location Plan - more than 1m

Note: If your preferred location requires the installation of a conduit, additional costs will be incurred. We will contact you to discuss costs and possible alternative service location options. 

How to apply

1. Complete the online application form.

2. Upload your service location plan.

What happens after submitting an alteration request

On receipt of your application, we will:

  1. Review your site location plan to determine the location is viable. 
  2. Calculate costs of the water connection.
  3. Issue a payment advice (invoice).

On receipt of payment, we will schedule the installation of the meter at the property boundary in accordance with the service location plan you provided. You must ensure the site has 24/7 access and a 2m square clearance where the installation is to occur.

Please allow up to 20 business days from payment for the installation to occur. 

What happens after the alteration

Once a meter has been relocated:

  • The property owner or builder must engage a licensed plumber to connect the meter to the dwelling.
  • All internal pipes on the property including taps and drains, are the property owner’s responsibility.

Should a meter be damaged or interfered with, charges may be issued to the property owner.