Residential Meter Connections & Alterations

When you apply for a standard residential water meter connection, you will be asked to provide a service location plan which can be uploaded as a jpg or pdf.

A Service Location Plan is a diagram that provides us the information we require to install your meter in the position you want. Your nominated location must:

• Be positioned along the front boundary, and
• Not exceed 1 metre in from the front boundary. 

Note: If your preferred location requires the installation of a conduit, additional costs will be incurred. We will contact you to discuss costs and possible alternative service location options. 

1. Complete the online application form.

2. Upload your service location plan.

On receipt of your application, we will:

1. Review your site location plan to determine the location is viable. 
2. Calculate costs of the water connection.
3. Issue a payment advice (invoice).

On receipt of payment, we will schedule the installation of the meter at the property boundary in accordance with the service location plan you provided. You must ensure the site has a 2m square clearance where the installation is to occur.

Please allow up to 20 business days from payment for the installation to occur. 

Once a meter has been installed:

• The property owner or builder must engage a licensed plumber to connect the meter to the dwelling.
• All internal pipes on the property including taps and drains, are the property owner’s responsibility.

Should a meter be damaged or interfered with, charges may be issued to the property owner.

When you apply for a dual occupancy or granny flat meter connection, you will be asked to provide:

• A current water development notice number (e.g. DA23/1234)
• A Service Location Plan, which can be uploaded as a jpg or pdf.

A Service Location Plan is a diagram that provides us the information we require to install your meter in the position you want. Your nominated location must:

• Be positioned along the front boundary, and
• Not exceed 1 metre in from the front boundary. 

Note: If your preferred location requires the installation of a conduit, additional costs will be incurred. We will contact you to discuss costs and possible alternative service location options. 

1. Complete the online application form.

2. Provide a current water development notice number (e.g. DA23/1234)

3. Upload your service location plan.

On receipt of your application, we will:

1. Review your site location plan to determine the location is viable. 
2. Calculate costs of the water connection.
3. Issue a payment advice (invoice).

On receipt of payment, we will schedule the installation of the meter at the property boundary in accordance with the service location plan you provided. You must ensure the site has a 2m square clearance where the installation is to occur.

Please allow up to 20 business days from payment for the installation to occur. 

Once a meter has been installed:

• The property owner or builder must engage a licensed plumber to connect the meter to the dwelling.
• All internal pipes on the property including taps and drains, are the property owner’s responsibility.

Should a meter be damaged or interfered with, charges may be issued to the property owner.

When you apply for a meter relocation, you will be asked to provide:

• The existing meter number,
• A Service Location Plan, which can be uploaded as a jpg or pdf, and
• The distance from the existing meter location to the new proposed meter location.

A Service Location Plan is a diagram that provides us the information we require to relocate your meter to the position you want. Your nominated location remain positioned along the front boundary.

Note: If your preferred location requires the installation of a conduit, additional costs will be incurred. We will contact you to discuss costs and possible alternative service location options. 

1. Complete the online application form.

2. Upload your service location plan.

On receipt of your application, we will:

1. Review your site location plan to determine the location is viable. 
2. Calculate costs of the water connection.
3. Issue a payment advice (invoice).

On receipt of payment, we will schedule the installation of the meter at the property boundary in accordance with the service location plan you provided. You must ensure the site has 24/7 access and a 2m square clearance where the installation is to occur.

Please allow up to 20 business days from payment for the installation to occur. 

Once a meter has been relocated:

• The property owner or builder must engage a licensed plumber to connect the meter to the dwelling.
• All internal pipes on the property including taps and drains, are the property owner’s responsibility.

Should a meter be damaged or interfered with, charges may be issued to the property owner.