Residential Meter Connections & Alterations

Shoalhaven Water install and maintain the water meter service connection to your property. Once a meter has been installed, the property owner will be issued quarterly usage charges on their Water Account. 

Water Meter Installation

Residential Water Meter Connections

Within the Shoalhaven, properties that are located within range our water reticulation system are entitled to a 20mm service connection and this generally includes a garden tap.  

To connect to our water reticulation system, simply follow this link and submit our online Residential Water Connection Request

When using our online form, you are required to:

  • Submit a Service Location Plan showing us exactly where you would like your water meter installed; and
  • Visit the Dial Before You Dig (DBYD) website to identify which side of the street the water main is located and whether a conduit has been installed as part of a new development. If a conduit is in place and is not suitable to where you would like your meter installed, you will be required to pay for a new service line to your property.

On review of your request, we will issue the applicant a payment advice which must be paid prior to work commencing. Follow this link to review our Meter Installation – Fees & Charges.

Please be advised that the installation of a service may take up to 8 weeks to complete from submission of your request. To avoid delays, ensure you provide us accurate information. 

Once a meter is installed, usage charges will be issued to the property owner on their Water Account.

Dual Occupancy Developments

When it comes to dual occupancy developments or the addition of a granny flat, we provide the following two metering options: 2 x 20mm service connections, or a single 25mm connection.

To assist you financially plan, follow this link to our Dual Occupancy Meter Comparison Guide.

Use our online Residential Water Connection Request to apply for the service connection or connections, or to make an alteration to the existing connection. 

When using our online form, you are required to:

  • Submit a Service Location Plan showing us exactly where you would like the water meter/s installed, this can be attached as a jpg or pdf; and
  • Visit the Dial Before You Dig (DBYD) website to identify which side of the street the water main is located. If you are in a new development and the water main is located on the opposite side of the street, there is a chance a conduit is already in place. If this is the case, to install your water in a different location will result in further installation charges applying. 

On review of your request, we will issue the applicant a payment advice which must be paid prior to work commencing. Follow this link to review our Meter Installation – Fees & Charges.

Please be advised that the installation of a service may take up to 8 weeks to complete from submission of your request. To avoid delays, ensure you provide us accurate information. 

Once a meter is installed, usage charges will be issued to the property owner on their Water Account. 


Relocating an existing metered service

Building works or renovations can sometimes leave your meter in a not so convenient position and it may need an adjustment to the location.

For a set fee, standard 20mm service connections have the following alteration options:

  • Raise, lower or relocate the meter - up to 1 metre 
  • Lower the meter into a pit – with the choice of a plastic or metal lid (depending on traffic flow)

Relocating the meter more than 1 metre will require a new service line and the cost will depend on if you require a short or long service. This can be determined by checking the Dial Before You Dig website to see which side of the street the water main is located. 

What do I need to provide in my request for an adjustment to the water meter?

You will need to provide your existing meter number and a site location plan which helps us to know we have the right meter and the exact location you wish it to be moved. 

On review of your request, we will issue the applicant a payment advice which must be paid prior to work commencing. Please be advised that the installation of a service may take up to 4 weeks to complete from submission of your request. To avoid delays, ensure you provide us accurate information. 

Use our online Residential Water Connection Request to apply for an alteration to your existing connection. 


What is a Service Location Plan?

When you submit a request for a new meter installation or to have your meter relocated you will be asked to attach a Service Location Plan to indicate where you would like the meter to be installed. This can be in the format of jpg or pdf.

To avoid lengthy delays in processing your request, the nominated location of the meter must:

  • Be located along the front boundary, 
  • Not exceed 1 meter in from the front boundary, and
  • The site must have a 2m square clearance where the installation is to occur. 

Unmarked property boundaries or obstructions to or on the site will cause delays in installation. 

Service Location Plan

Terms and Conditions

  • It is the property owner's responsibility to ensure the position of the meter is located within the property boundary. Incorrect or unclear boundaries may result in costly relocation fees. 
  • Payment advice for this service will be emailed to the nominated person in this request.
  • If required, Hydraulic Plans and Water Sizing Calculations must be provided.
  • Service connections or alterations will not commence until receipt of payment.
  • If a conduit is already in place and you wish to install a meter connection in a different location, you will incur the full cost of installing a new conduit under the road. Please note that applications involving an under bore may take additional time.
  • Council reserves the right to alter the position of the service if necessary and will contact you in this instance.
  • The nominated position must have a 2m square clearance for installation accessibility. Obstructions will result in delayed installation. 
  • Shoalhaven Water will only undertake work up to the meter, any internal plumbing will be the responsibility of the property owner. 
  • Works may take up to 21 working days to complete.
  • If the applicant is not the property owner, the applicant must notify the owner of the impending charges. Once installed, all metered services will be levied water and wastewater availability charges based on the size and number of service connections. Sewer and trade waste charges may also apply.

Need More Help?

For further information regarding Residential Water Meter Connections or for advice on progress of an application, contact us on (02) 4429 3214.