Residential Meter Connections

Shoalhaven Water install and maintain the water meter service connection to your property. Once a meter has been installed, the property owner will be issued quarterly usage charges on their Water Account. 

Water Meter Installation

Within the Shoalhaven, properties that are located within range our water reticulation system are entitled to a 20mm service connection and this generally includes a garden tap.  

How do I apply for a residential water meter connection?

To connect to our water reticulation system, simply submit our online Residential Water Connection Request. Please be advised that this service may take up to 8 weeks to complete from submission of your request. 

When using our online form, you are required to:

  • Submit a Service Location Plan showing us exactly where you would like your water meter installed; and
  • Visit the Dial Before You Dig (DBYD) website to identify which side of the street the water main is located and whether a conduit has been installed as part of a new development. If a conduit is in place and is not suitable to where you would like your meter installed, you will be required to pay for a new service line to your property.

Once a meter is installed, usage charges will be issued to the property owner on their Water Account. Follow this link to view Shoalhaven City Council's - Fees & Charges

Should I install an extra meter for a dual occupancy development?

This is a common question when building a granny flat or dual occupancy. The simple answer is that you have the option to select between 2 x 20mm service connections, or a single 25mm connection. 

To assist you financially plan, follow this link to our Dual Occupancy Meter Comparison Guide.

Use our online Residential Water Connection Request to apply for the service connection or connections, or to make an alteration to the existing connection. 

Can I change the location of my existing metered service?

Building works or renovations can sometimes leave your meter in a not so convenient position and it may need an adjustment to the location.

For a standard 20mm service connection, for a set fee we offer the following options:

  • Raise, lower or relocate the meter - up to 1 metre 
  • Lower the meter into a pit – with the choice of a plastic or metal lid (depending on traffic flow)

For the following option we will provide you a quote for works:

  • Relocate the meter more than 1 metre. 

Relocating the meter more than 1 metre will require a new service line and the cost will depend on if you require a short or long service. This can be determined by checking the Dial Before You Dig website to see which side of the street the water main is located. 

We will proceed with the adjustment to your service once payment is made. 

Use our online Residential Water Connection Request to apply for an alteration to your existing connection. 

What do I need to provide in my request for an adjustment to the water meter?

You will need to provide your existing meter number and a site location plan which helps us to know we have the right meter and the exact location you wish it to be moved. 

What is a Service Location Plan?

When you submit a request for a new meter installation or to have your meter relocated you will be asked to attach a Service Location Plan to indicate where you would like the meter to be installed. This can be in the format of JPG or PDF.

The nominated location:

  • Must be located along the front boundary 
  • Must not exceed 1 meter in from the front boundary
  • Must have a 2-metre square clearance for the installation to occur. Obstructions to the request location will result in installation delays. 

Service Location Plan

Terms and Conditions

  • Payment advice for this service will be provided on application.
  • If required, Hydraulic Plans and Water Sizing Calculations must be provided.
  • Shoalhaven Water will only undertake work up to the meter, any internal plumbing will be the responsibility of the property owner.
  • It is the property owner's responsibility to ensure the position of the meter is located within the property boundary. Incorrect or unclear boundaries may result in costly relocation fees.
  • The nominated position must have a 2m square clearance for installation accessibility. Obstructions will result in delayed installation.
  • Council reserves the right to alter the position of the service if necessary and will notify you in this instance.
  • Once installed, all metered services will be levied water and wastewater availability charges based on the size and number of service connections. Sewer and trade waste charges may also apply.
  • If the applicant is not the property owner, the applicant must notify the owner of the impending charges.