Commercial Connections & Manifolds

Developments such as commercial, medium density, or industrial developments may require larger service connections than the standard residential property.  

Combo meter

Commercial Water Meter Connections

For commercial meter connections Shoalhaven Water will install 25mm, 32mm, 40mm, 50mm, 80mm, and 100mm metered services. Services larger than 100mm will be quoted on request. 

To apply for a metered service connection for your commercial, medium density, or industrial development, simply follow this link and submit our online Connections, Manifolds & Fire Services Request.

When using our online form, you are required to:

  • Submit a Service Location Plan showing us exactly where you would like your water meter and/or fire service to be installed, this can be attached as a jpg or pdf; and
  • Visit the Dial Before You Dig (DBYD) website to identify which side of the street the water main is located. If you are in a new development and the water main is located on the opposite side of the street, there is a chance a conduit is already in place. If this is the case, to install your water in a different location will result in further installation charges applying. 

On review of your request, we will issue the applicant a payment advice which must be paid prior to work commencing. Follow this link to review our Meter Installation Fees & Charges.

Please be advised that water meter connections can take up to 8 weeks to complete from submission of your request. To avoid delays, ensure you provide accurate information.

Once a meter has been installed, the property owner will be issued quarterly Water Accounts with a breakdown of charges including availability based on the size of the connection, possible liquid trade waste charges which may include a discharge factor, and water and/or sewer usage charges.  

Manifold Installations

If your development requires 2 or more 20mm meter connections, then you will require a manifold installation. Simply follow this link and submit our online Connections, Manifolds & Fire Services Request.

When using our online form, you are required to:

  • Submit a Service Location Plan showing us exactly where you would like the manifold to be installed, this can be attached as a jpg or pdf; and
  • Visit the Dial Before You Dig (DBYD) website to identify which side of the street the water main is located. If you are in a new development and the water main is located on the opposite side of the street, there is a chance a conduit is already in place. If this is the case, to install your water in a different location will result in further installation charges applying. 

On review of your request, we will issue the applicant a payment advice which must be paid prior to work commencing. Follow this link to review our Meter Installation Fees & Charges.

Please be advised that water meter connections can take up to 8 weeks to complete from submission of your request. To avoid delays, ensure you provide accurate information.

Our process for manifold meters allows for a staged installation of services, particularly for developments that may not require all services to be connected at once. This option can be selected within the request.

Once a manifold has been installed, the property owner will be issued quarterly Water Accounts for water availability and usage charges based on each meter.

Hydraulic Plans & Water Sizing Calculations

You may be required to submit hydraulic plans or water sizing calculations to support your request for a new service connection. This must be provided by a qualified consultant such as a plumber or hydraulics consultant in accordance with AS3500.

Details to provide include:
  • Available water pressure (a water pressure certificate can be applied for from Shoalhaven Water)
  • Existing size of water mains serving the development
  • Size of metered and unmetered services required
  • Development complexity
  • Use of water and demand allocation in calculation stage
  • Location of proposed metered and unmetered services
  • Number of meter services
  • Access to metered services
  • Maintenance and/or replacement of metered services
  • Backflow Prevention Devices (which may impact water pressure)
  • Impact to the water supply system

What is a Service Location Plan?

When you submit an online request for a new meter installation you will be asked to attach a Service Location Plan to indicate where you would like the service to be installed. This can be in the format of a JPG or PDF.

The nominated location:
  • Must be located along the front boundary 
  • Must not exceed 1 meter in from the front boundary
  • Must have a 2-metre square clearance for the installation to occur. Obstructions to the request location will result in installation delays. 

Service Location Plan

Terms & Conditions

  • Payment advice for this service will be provided on application.
  • If required, Hydraulic Plans and Water Sizing Calculations must be provided.
  • Shoalhaven Water will only undertake work up to the meter, any internal plumbing will be the responsibility of the property owner.
  • It is the property owner's responsibility to ensure the position of the meter is located within the property boundary. Incorrect or unclear boundaries may result in costly relocation fees.
  • The nominated position must have a 2m square clearance for installation accessibility. Obstructions will result in delayed installation.
  • Council reserves the right to alter the position of the service if necessary and will notify you in this instance.
  • Once installed, all metered services will be levied water and wastewater availability charges based on the size and number of service connections. Sewer and trade waste charges may also apply.
  • If the applicant is not the property owner, the applicant must notify the owner of the impending charges.

Need More Help?

For further information regarding Commercial, Manifold or Fire Service Connections or for advice on progress of an application, contact us on (02) 4429 3214.