Commercial Connections & Manifolds

To apply for a new commercial meter you require the following:

• A current water development notice (e.g. DA23/1234)
• A service location plan showing us exactly where you would like the meter, manifold, or fire service to be installed, this can be uploaded as a jpg or pdf
• Hydraulic plans and water sizing calculations that have been prepared by a qualified consultant.

A Service Location Plan is a simple diagram that provides us the information we require to install your meter in the position you want. Your nominated location must:

• Be positioned along the front boundary, and
• Not exceed 1 metre in from the front boundary. 

Hydraulic plans or water sizing calculations must be prepared by a qualified consultant such as a plumber or hydraulics consultant in accordance with relevant Australian Standards. Details may include:

• Available water pressure (a water pressure certificate can be issued on application)
• Existing size of water mains serving the development
• Size of metered and unmetered services required
• Development complexity
• Use of water and demand allocation in calculation stage
• Location of proposed metered and unmetered services
• Number of meter services
• Access to metered services
• Maintenance and/or replacement of metered services
• Backflow prevention devices (which may impact water pressure)
• Impact to the water supply system

1. Complete the online application form.
2. Provide a current water development notice number (e.g. DA23/1234)
3. Upload your service location plan.
4. Upload your hydraulic plans and water sizing calculations.

On receipt of your application, we will:

1. Review the application to determine the location is viable.

2. Calculate costs of the water connection.

3. Issue a payment advice (invoice).

On receipt of payment, we will schedule the installation of the connection as indicated on the service location plan. You must ensure the site has a 2m square clearance where the installation is to occur.

Meter installations will take up to 20 business days from date of payment.

Once a meter has been installed:

• The property owner or builder must engage a licensed plumber to connect the meter to the dwelling.
• All internal pipes on the property including taps and drains, are the property owner’s responsibility.

Should a meter be damaged or interfered with, charges may be issued to the property owner.

To apply for a manifold connection, you require the following:

• A current water development notice (e.g. DA23/1234) 
• A service location plan showing us exactly where you would like the manifold to be installed, this can be uploaded as a jpg or pdf 
• Hydraulic plans and water sizing calculations that have been prepared by a qualified consultant.

A Service Location Plan is a simple diagram that provides us the information we require to install your meter in the position you want. Your nominated location must:

• Be positioned along the front boundary, and 
• Not exceed 1 metre in from the front boundary. 

Hydraulic plans or water sizing calculations must be prepared by a qualified consultant such as a plumber or hydraulics consultant in accordance with relevant Australian Standards. Details may include:

• Available water pressure (a water pressure certificate can be issued on application) 
• Existing size of water mains serving the development 
• Size of metered and unmetered services required 
• Development complexity 
• Use of water and demand allocation in calculation stage 
• Location of proposed metered and unmetered services 
• Number of meter services 
• Access to metered services 
• Maintenance and/or replacement of metered services 
• Backflow prevention devices (which may impact water pressure) 
• Impact to the water supply system

• Complete the online application form.
• Provide a current water development notice number (e.g. DA23/1234)
• Upload your service location plan.
• Upload your hydraulic plans and water sizing calculations.

On receipt of your application, we will:

1. Review the application to determine the location is viable.

2. Calculate costs of the water connection.

3. Issue a payment advice (invoice).

On receipt of payment, we will schedule the installation of the connection as indicated on the service location plan. You must ensure the site has a 2m square clearance where the installation is to occur.

Meter installations will take up to 20 business days from date of payment.

Once a meter has been installed:

• The property owner or builder must engage a licensed plumber to connect the meter to the dwelling.
• All internal pipes on the property including taps and drains, are the property owner’s responsibility.

Should a meter be damaged or interfered with, charges may be issued to the property owner.

To apply for a fire service connection you require the following:

• A current water development notice (e.g. DA23/1234) 
• A service location plan showing us exactly where you would like the fire service to be installed, this can be uploaded as a jpg or pdf 
• Hydraulic plans and water sizing calculations that have been prepared by a qualified consultant.

A Service Location Plan is a simple diagram that provides us the information we require to install the fire service in the position you want. Your nominated location must:

• Be positioned along the front boundary, and 
• Not exceed 1 metre in from the front boundary. 

If your preferred location requires the installation of a conduit, additional costs will be incurred. We will contact you to discuss costs and possible alternative service location options.

Hydraulic plans or water sizing calculations must be prepared by a qualified consultant such as a plumber or hydraulics consultant in accordance with relevant Australian Standards. Details may include:

• Available water pressure (a water pressure certificate can be issued on application) 
• Existing size of water mains serving the development 
• Size of metered and unmetered services required 
• Development complexity 
• Use of water and demand allocation in calculation stage 
• Location of proposed metered and unmetered services 
• Number of meter services 
• Access to metered services 
• Maintenance and/or replacement of metered services 
• Backflow prevention devices (which may impact water pressure) 
• Impact to the water supply system

• Complete the online application form. 
• Provide a current water development notice number (e.g. DA23/1234) 
• Upload your service location plan. 
• Upload your hydraulic plans and water sizing calculations.

On receipt of your application, we will:

1. Review the application to determine the location is viable.

2. Calculate costs of the fire service connection.

3. Issue a payment advice (invoice).

On receipt of payment, we will schedule the installation of the connection as indicated on the service location plan. You must ensure the site has a 2m square clearance where the installation is to occur.

Fire serivce installations will take up to 20 business days from date of payment.

Once a meter has been installed:

• The property owner or builder must engage a licensed plumber to connect the meter to the dwelling.
• All internal pipes on the property including taps and drains, are the property owner’s responsibility.

Should a meter be damaged or interfered with, charges may be issued to the property owner.