Commercial Connections & Manifolds

For commercial meter connections Shoalhaven Water will install 25mm, 32mm, 40mm, 50mm, 80mm, and 100mm metered services. Services larger than 100mm will be quoted on request. 

To apply for a metered service connection for your commercial, medium density, or industrial development, simply follow this link and submit our online Connections, Manifolds & Fire Services Request.

When using our online form, you are required to:

• Submit a Service Location Plan showing us exactly where you would like your water meter and/or fire service to be installed, this can be attached as a jpg or pdf; and
• Visit the Dial Before You Dig (DBYD) website to identify which side of the street the water main is located. If you are in a new development and the water main is located on the opposite side of the street, there is a chance a conduit is already in place. If this is the case, to install your water in a different location will result in further installation charges applying. 

On review of your request, we will issue the applicant a payment advice which must be paid prior to work commencing. Follow this link to review our Meter Installation Fees & Charges.

Please be advised that water meter connections can take up to 8 weeks to complete from submission of your request. To avoid delays, ensure you provide accurate information.

Once a meter has been installed, the property owner will be issued quarterly Water Accounts with a breakdown of charges including availability based on the size of the connection, possible liquid trade waste charges which may include a discharge factor, and water and/or sewer usage charges.  

If your development requires 2 or more 20mm meter connections, then you will require a manifold installation. Simply follow this link and submit our online Connections, Manifolds & Fire Services Request.

When using our online form, you are required to:

• Submit a Service Location Plan showing us exactly where you would like the manifold to be installed, this can be attached as a jpg or pdf; and
• Visit the Dial Before You Dig (DBYD) website to identify which side of the street the water main is located. If you are in a new development and the water main is located on the opposite side of the street, there is a chance a conduit is already in place. If this is the case, to install your water in a different location will result in further installation charges applying. 

On review of your request, we will issue the applicant a payment advice which must be paid prior to work commencing. Follow this link to review our Meter Installation Fees & Charges.

Please be advised that water meter connections can take up to 8 weeks to complete from submission of your request. To avoid delays, ensure you provide accurate information.

Our process for manifold meters allows for a staged installation of services, particularly for developments that may not require all services to be connected at once. This option can be selected within the request.

Once a manifold has been installed, the property owner will be issued quarterly Water Accounts for water availability and usage charges based on each meter.

• Available water pressure (a water pressure certificate can be applied for from Shoalhaven Water)
• Existing size of water mains serving the development
• Size of metered and unmetered services required
• Development complexity
• Use of water and demand allocation in calculation stage
• Location of proposed metered and unmetered services
• Number of meter services
• Access to metered services
• Maintenance and/or replacement of metered services
• Backflow Prevention Devices (which may impact water pressure)
• Impact to the water supply system

• Must be located along the front boundary 
• Must not exceed 1 meter in from the front boundary
• Must have a 2-metre square clearance for the installation to occur. Obstructions to the request location will result in installation delays. 

• Payment advice for this service will be provided on application.
• If required, Hydraulic Plans and Water Sizing Calculations must be provided.
• Shoalhaven Water will only undertake work up to the meter, any internal plumbing will be the responsibility of the property owner.
• It is the property owner's responsibility to ensure the position of the meter is located within the property boundary. Incorrect or unclear boundaries may result in costly relocation fees.
• The nominated position must have a 2m square clearance for installation accessibility. Obstructions will result in delayed installation.
• Council reserves the right to alter the position of the service if necessary and will notify you in this instance.
• Once installed, all metered services will be levied water and wastewater availability charges based on the size and number of service connections. Sewer and trade waste charges may also apply.
• If the applicant is not the property owner, the applicant must notify the owner of the impending charges.