As part of our commitment to continually measure the services being provided, Shoalhaven Water has clearly articulated its responsibilities into a Customer Service Plan. The document also sets out our responsibilities with the community in accordance with legislative framework.
Through our Business Excellence we will be a leader in the Water Industry
To provide efficient, effective water and wastewater services to the Shoalhaven
We will achieve our Vision and Mission through:
Striving to understand and exceed customer expectation and satisfaction with an emphasis on quality service, consultation and continuous improvement.
Provision of efficient and effective water and wastewater services, to an agreed Level of Customer Service in a equitable and commercial manner.
Operating Shoalhaven Water in an environmentally responsible and sustainable manner for the betterment of present and future generations.
Ensure quality of life and health to our community.
Providing the Shoalhaven with efficient, dedicated and enthusiastic staff by working through trust, learning and communication.