Our Service Commitment

Our business Vision, Mission and Values is to strive to understand and exceed customer expectation and satisfaction with an emphasis on quality service, consultation and continuous improvement.

As part of our commitment to continually measure the services being provided, Shoalhaven Water has clearly articulated its responsibilities into a Customer Service Plan. The document also sets out our responsibilities with the community in accordance with legislative framework.


Vision

Through our Business Excellence we will be a leader in the Water Industry

Mission

To provide efficient, effective water and wastewater services to the Shoalhaven

Values

We will achieve our Vision and Mission through:

Our Customer

Striving to understand and exceed customer expectation and satisfaction with an emphasis on quality service, consultation and continuous improvement.

Our Business

Provision of efficient and effective water and wastewater services, to an agreed Level of Customer Service in a equitable and commercial manner.

Our Environment

Operating Shoalhaven Water in an environmentally responsible and sustainable manner for the betterment of present and future generations.

Our Community

Ensure quality of life and health to our community.

Our Team

Providing the Shoalhaven with efficient, dedicated and enthusiastic staff by working through trust, learning and communication.

Urban National Performance Reporting

The national performance reports benchmark the pricing and service quality of Australian Water Utilities. The indicators include water resource supply and usage, financial operations, bills and pricing, assets, water quality compliance and customer performance. 

NPR 2019-20

The report covers more than 166 performance indicators from 85 service providers. To review this document, click on the image above or follow the link provided in our Related Link section of this page. 

For further information, follow this link to the LWU Performance Monitoring Data & Reports