Projects and developments See what current development works and infrastructure improvements we're making to improve and maintain your water and sewerage services.
Vision, mission and values We strive to understand and exceed customer expectation and satisfaction with an emphasis on quality service, consultation and continuous improvement.
Meet our management Our dedicated team keeps your water running day and night, rain or shine, 24 hours a day, seven days a week.
Strategic business plan Our strategic business plan provides an overview of the delivery of water and sewer services for the Shoalhaven Local Government Area (LGA) and the issues, constraints and strategic direction of the business.
Customer service plan Our customer service plan provides a clear view of our service commitment in providing a high level of essential services to our community.
Asset management strategy Our asset management strategy helps us improve the way we deliver services from water supply, wastewater services, communications facilities and Shoalhaven Water managed buildings.
Asset management plans Our asset management plans include water supply, wastewater services, and communications towers.
Work with us We are an organisation that works together to foster a safe, attractive place for people to live, work, stay and play.
National performance reporting Find out how we compare through an annual, independent benchmark of pricing and service quality of Australian urban water utilities.