opens in new tab or window

Report a Problem

Notify us of a non-urgent issue via our online form

Report online
Close this announcement

Payment System Issues

We are experiencing technical difficulties with our online credit card system, affecting various payments including rates. Alternative payment options, such as BPAY, are available.

Close this announcement
Skip to main content
Shoalhaven City Council - Logo
  • Shoalhaven City Council
  • (02) 4429 3214
  • Contact Us
  • After Hours Emergencies
Shoalhaven City Council - Home - Logo
  • Home
  • Services and requests
  • Your account
    • Fees and charges
      • Water and sewer charges
      • Vacant land service charges
    • Bills and payments
      • Account payment options
      • Make an online payment
      • Sign up for eNotices
      • Overdue accounts
      • Submit compliments, complaints and feedback
    • Managing your account
      • Request a copy of a bill
      • Register for direct debit
      • Request a refund or transfer
      • Make a payment arrangement
      • Avoiding flow restriction
    • Concessions and assistance
      • Apply for a pensioner concession
      • Financial assistance
      • Apply for a plumbing reimbursement
      • Apply for an undetected water leak rebate
      • Register for dialysis assistance
      • Register for the tap re-washer program
    • Update account details
      • Update my postal address
      • Nominate an authorised account representative
      • Notification of a deceased estate
    • Buying, selling or renting
      • Buying a property
      • Selling a property
      • Renting a property
  • Your water
    • Understanding your water service
    • Report a water problem
      • Report leaking meters, mains or hydrants
      • Report damaged water meters
      • Report low water pressure or loss of water supply
      • Report cloudy water
      • Report a taste or odour issue
      • Report discoloured water
    • Water meters
      • Meter connections and modifications
      • How to read your water meter
      • How to identify a leak
      • Submit a water meter reading
      • Report damaged water meters
      • Report leaking meters, mains or hydrants
    • Water bottle refill stations
    • Rainwater tanks
      • Apply for rainwater tank compliance
      • Apply for a rainwater tank rebate
    • Swimming pools
    • Greywater
  • Sewer services
    • Types of sewer systems
    • Council sewer network
      • Your responsibilities
      • Sewer access points
      • Stormwater and the sewer system
    • Effluent pumpout systems
      • Effluent pumpout services
      • Register a new pumpout service
      • Request change of pumpout frequency
      • Request an extra or emergency pumpout
    • Septic tanks and aerated systems
      • Tanks and cleanout services
      • Request a tank cleanout
      • Request an AWTS cleanout
    • Pressure sewer systems
      • Pressure sewer systems explained
      • Operating your pressure sewer system
      • Apply for a pressure sewer system installation
      • Report a pressure sewer system problem
    • Report a sewer problem
      • Report a sewer blockage
      • Report a sewer odour
      • Report a pressure sewer system problem
      • Report a sewer manhole problem
  • Water quality
    • Monitoring our systems
      • Drinking water quality monitoring
      • Environmental protection monitoring
    • Fluoride
    • Water hardness
    • Report a water quality problem
      • Report cloudy water
      • Report a taste or odour issue
      • Report discoloured water
  • Water restrictions
    • Water restrictions during drought
    • Frequently asked questions
    • Apply for a water restriction permit
    • Water saving ideas
    • Checking for leaks
  • Building and renovating
    • Locating water and sewer assets
    • Information and resources
      • Guides, resources and standards
      • Building on or near our assets
      • Developer contributions explained
      • Fire service installations
      • Water and sewer construction works
      • Service location plans
    • Water development notices
      • What is a water development notice?
      • Water development notice fees and charges
      • Apply for a water development notice
      • Meeting conditions
      • Certificate of compliance
      • Apply for a certificate of compliance
    • Meter connections and modifications
      • Fees and charges
      • Meter connections
      • Modifications to existing water services
    • Demolition information
      • Before demolition
      • Book an inspection prior to demolition
    • Pressure sewer systems
    • Request a sewer manhole adjustment
  • Commercial and industrial
    • Liquid trade waste
      • Liquid trade waste explained
      • How to obtain approval to discharge
      • Business activity guide
      • Submit business activity details
      • Declaration as non-discharger
    • Backflow prevention and cross connection control
      • Backflow prevention and cross-connection control
      • Accredited backflow prevention plumbers
      • Register a backflow prevention device
    • Standpipe hire
      • Apply for a metered standpipe
      • Hydrant locations for standpipe use
      • Submit a metered standpipe reading
      • How to use a standpipe
  • Community engagement
    • Our systems and operations
      • Our water supply
      • Our water treatment plants
      • Our wastewater treatment plants
      • Water treatment process
      • Wastewater treatment process
      • Our reclaimed water management scheme
      • Our communication towers
    • Water education
      • Educational resources
      • Request a Tapstar show
    • Hire a portable water station
    • Ways to save water
    • Podcasts
      • The Drop
      • Why water rates are increasing
    • Behind the scenes
  • Planning our future
    • Projects and developments
      • Danjera Dam Recreational Area Construction Project
      • Moss Vale Road Urban Release Area - Water Infrastructure
      • Moss Vale Road Urban Release Area - Wastewater Infrastructure
      • Bendeela & Cambewarra Reservoirs and Kangaroo Valley Storage Tanks
      • Design Services - Mains Program
      • Huskisson/Vincentia SPS 7, Rising Main and Gravity Main Upgrades
      • South Nowra Surcharge Main - Major Upgrades
      • Bream Beach Water Main and Naval Parade Sewer Main Relocations
    • Vision, mission and values
    • Meet our management
    • Strategic business plan
    • Customer service plan
    • Asset management strategy
    • Asset management plans
    • Environmental sustainability
    • Work with us
    • National performance reporting
    • Our policies
  • Contact us
  • Emergencies
Back to top

Walawaani (welcome),

Shoalhaven City Council recognises the First Peoples of the Shoalhaven and their ongoing connection to culture and country. We acknowledge Aboriginal people as the Traditional Owners, Custodians and Lore Keepers of the world’s oldest living culture and pay respects to their Elders past, present and emerging.
Walawaani njindiwan (safe journey to you all)

This acknowledgment includes Dhurga language. We recognise and understand that there are many diverse languages spoken within the Shoalhaven.

Connect and share

Contact us
(02) 4429 3214

  • Facebook
  • Twitter
  • Instagram
  • YouTube

Organisation

  • About us
  • Services and requests
  • Education and tours
  • Work with us
  • Contact us

Our sites

  • Shoalhaven City Council
  • Shoalhaven Economic Development
  • Shoalhaven Entertainment Centre
  • Shoalhaven Libraries
  • Shoalhaven Regional Gallery
  • Shoalhaven Swim Sport Fitness
  • Shoalhaven Tourism
  • Holiday Haven

Locations

Nowra City Administration Centre
36 Bridge Rd, Nowra NSW 2541 Australia

Ulladulla Branch Office
14 Deering St, Ulladulla NSW 2539 Australia

Disclaimer | Privacy | Copyright | Accessibility | Languages | Site map | Social Media Community Guidelines
© 2025 Shoalhaven City Council | Powered by Granicus