Request a refund or transfer

Step 1.Required documentation

Proof of over payment - this can be a screenshot or scanned copy of your payment receipt or bank statement identifying the payment date and payment amount. Have this ready to upload as a pdf or jpg.

Step 2.Account reference number

Each type of account will have a unique reference number and must be provided to ensure your request is allocated correctly. 

Water Account – this is an 8-digit number starting with a 6. You can find it highlighted in yellow in the lower right-hand corner of the account. 

Rates Notice – this is an 8-digit number starting with a 5. You can find it in the top right-hand corner of the account.

Debtor Invoice - this 8-digit number will start with a 3. You can find it highlighted in the lower left-hand corner of the account.

Payment Advice - this 8-digit number will start with a 2. You can find it highlighted in the lower left-hand corner of the account. 

Step 3.Nominated account details

If you are requesting a refund to a bank account, you must provide your nominated bank details (i.e. account name, BSB and account number)

Step 4.More than one refund or transfer request

Please be advised that you must submit a separate form each account refund or transfer.  Additional refunds or transfers will be subject to a fee. 

Step 1.Review

On receipt of your application, we will review your refund or transfer request along with your attached supporting documentation.

Step 2.Approved applications

On approval, you will receive notification that your request has been forwarded to Council's accounts for processing.

Please allow up to 14 days from approval for the processing of the refund or transfer.