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Managing Your Account

Payment Plans and Assistance

The provision of water is an essential service which is why we have a number of payment support options to help ensure that everyone has access to water.

couple doing finances Many people experience financial difficulties. We can help

Shoalhaven Water understands that customers may at times experience financial difficulty in paying their water accounts and therefore we offer a range of options for assistance including:

  • Payment Assistance Scheme
  • Payment Arrangements
  • Centrepay
  • Direct Debit Payments

Payment Assistance Scheme

If you’re facing financial difficulty you may be eligible for vouchers through the Payment Assistance Scheme. The scheme is available to customers who are responsible for paying for water usage charges and that can provide an original copy of a Shoalhaven Water Account.

Payment vouchers are equivalent to $25 and are issued for use towards the water usage component of your Water Account. This scheme is funded solely by Shoalhaven Water and is designed to assist customers in the short term only.

How do I apply for Payment Assistance?

Start by contacting one of the below listed Agencies. They will be able to assess the water usage component of your Water Account, and if eligible for assistance they will issue Water Vouchers. The Agencies can also help clients with budgeting where appropriate.

Agencies include:

  • All Saints Community Care - 4423 1099
  • Lifeline South Coast Financial Counselling - 4421 5365
  • Mission Australia Community Services - 4448 2000
  • Family Services Nowra - 4421 5499
  • Family Services Ulladulla - 4455 5228
  • Salvation Army Nowra - 4423 2102
  • Salvation Army Ulladulla - 4454 1538
  • St Vincent De Paul Ulladulla - 4455 5666
  • Waminda - 4421 7400

Payment Arrangements

If you are experiencing financial hardship or have found yourself with an outstanding amount owing on your Water Account, contact us to discuss your options. We are happy to provide advice and assistance to reduce water charges or with payment plans based on forecast of future charges.

Options include:

  • Arrange to pay your account by instalments
  • Request to defer your payment for a period of time

Shoalhaven Water would like to ensure full water services are maintained. Agreeing on a solution, making regular payments and maintaining contact with us will prevent restriction of your water service and avoid additional costs to have normal flows restored.


Centrepay is a convenient and easy to use system that allows you to make regular reductions from your Centrelink payment. Customers can manage deductions through myGov, ExpressPlus Centrelink mobile app or they can contact Centrelink in person or by phone. For Shoalhaven Water account payments you will need:

  • Shoalhaven Water reference number  555-071-469-B
  • Your property reference number which you will find on your Water Account in the Payment Options section.

Direct Debit Payments

A direct debit is an automated transaction that transfers money from your bank account to your Water Account. Setting up direct debit payments on your account gives you the freedon to pay your bills the way you want to.

You can choose to make weekly, fortnightly or monthly payments to spread the cost out over the year, or you can choose to have your total bill direct debited as it arrives, four times a year.

Set up smaller more regular payments towards your bills and avoid having to pay a lump sum.

Please note that Direct Debit payments cannot be made by Credit Card.

For further information contact Shoalhaven Water on 02 4429 3214