Having the charges for water supply and sewerage services on a single account is recommended by National and NSW Government pricing guidelines as it more easily allows customers to see the nett cost of providing the service.
Consistent with the other ‘utility’ providers where fixed and usage charges are combined to show the real cost of providing ‘utility’ services, your Water Account is issued at the time of our reading your water meter. This is generally done every 90 days to ensure that you have regular information about water consumption at the property.
A recent water account transaction history can be requested at any time by customers and this will be provided in a spreadsheet format at no cost.
If you are having trouble paying your water account contact us right away to discuss payment plan options. Residential customers may also be eligible to join the Payment Assistance Scheme.
For dispute resolution relating to your Water Account please contact EWON directly. The Energy & Water Ombudsman NSW provides a free, fair and independent dispute resolution service for customers. For more information on this service call 1800 246 545 or click on the Related Link to your right.