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Effluent & Septic Tanks

Effluent & Septic Tank Services

Shoalhaven Water provides effluent pumpout and septic tank cleanout services to residential and commercial premises that are not connected to the mains sewerage system and have on-site collection or disposal systems. 

Extra Pumpouts

Are you an existing pumpout customer? To avoid a dangerous overflow, you may wish to consider an Extra Pumpout. Follow this link to our Extra Pumpout Request

Emergency Pumpout Services

Is your septic system full or at risk of overflowing? To avoid a dangerous overflow, call us to book an emergency pumpout service and it will be actioned within 24 hours. Please note: Additional fees apply.

  • Phone (24 hrs) - 02 4429 3214
  • Effluent Pumpout Services

    An effluent pumpout is a service conducted to premises that have a contained collection system with the effluent removed from the collection tank on a systematic and regular cycle of service. For more information on this service follow this link to our Effluent Pumpout Services page.

    For background information to the effluent services which is provided by Shoalhaven Water under a contracted arrangement please see the Additional Information section of this web page. 

    Septic Tank Cleanout Services

    A cleanout service to remove sludge build up is a service conducted on request. Symptoms such as pooling of water, slow drains, odours, sewer back-up may indicate it is time your system had a cleanout. For more information on this service follow this link to our Septic Tank Cleanout page.

    Further Information

    This service is provided under a competitive tendering and contracted arrangement. The current contractor is Staples Brothers Pty Ltd. Customers requiring effluent or septic tank services should contact Shoalhaven Water directly.