During times of high volume water usage, especially over busy holiday periods when our population increases considerably, sediment may appear in the water supply causing discolouration. If you experience discolouration contact Shoalhaven Water immediately on 4429 3214 and report the incident to one of our Customer Service persons.
Should damages occur as a consequence of a water discolouration event, compensation for damaged items would be considered on application.
How are the mains flushed?
The flushing process consists of cleaning or ‘scouring’ the interior of water distribution mains by sending a rapid flow of water through the mains. By flushing the water under higher release pressure through the mains, the build-up of sediment will be dislodged. Some slight discolouration of the water supply may occur after mains flushing in the immediate area but this will quickly disperse after running a tap for a short period of time.
Shoalhaven Water will notify residents prior to any planned scouring occurring. If you experience discoloured water after the scheduled clean, try running the outside tap for 1-5 minutes until water clears.
Water quality issues should be reported immediately - please call 02 4429 3214.