Request a refund or transfer

Step 1.Have your documentation ready to upload

To apply for a refund or transfer between accounts, you will need:

• Proof of over payment - this can be a screenshot or scanned copy of your payment receipt or bank statement identifying the payment date, payment amount and the account reference number. This can be uploaded as a pdf or jpg in your request for refund or transfer. 
• Your nominated bank details (i.e. your account name, BSB and account number)

Step 2.Refer to your notice to locate your account reference number

Each type of account will have a unique reference number and must be provided to ensure your request is allocated correctly. 

Water Account - your reference number can be found highlighted in yellow in the lower right-hand corner of your account. This 8-digit number will start with a 6.

Debtor Invoice (Account Receivable) - your reference number can be found highlighted in the lower left-hand corner of your account. This 8-digit number will start with a 3.

Septic Tank Cleanout - this will be a 7-digit receipt number, and it will start with a 1.

Step 3.More than one refund or transfer request?

Please be advised that you must submit a separate form each account refund or transfer.