Apply for a residential meter connection

Water connections are available to all properties that have direct access to Shoalhaven City Council's water reticulation system.

Residential connections include:

  • A standard metered water service installed at the property boundary which includes an adjacent garden tap; and
  • The option of having the meter installed in a pit (this option will not include a garden tap)

Steps to apply

Click on the below tabs to find out what you need, how to apply, and what happens next.

Before you apply

Have your documentation ready to upload

When you apply for a residential water meter connection, you must provide a service location plan. This is a simple diagram that provides us the information we require to install your meter in the position you want.

When you are making your decision, please be advised that your nominated location must:

  • Be positioned along the front boundary, and
  • Not exceed one (1) metre in from the front boundary

Your service location plan can be uploaded in the application as a jpg or pdf. 

Please note: In some cases, conduit for a long service may already be installed connecting to a water main that is located on the opposite side of the street. If your preferred location does not line up with the existing conduit, additional conduit installation costs will be incurred. In this instance we will contact you to discuss costs and possible alternative service location options. 

How to apply

Complete the online application form

Upload your service location plan when prompted.

The link below will take you to Council's online request management platform.

Apply online

Please be advised that from 6 November 2024, all meter installations or modifications are not guaranteed within 20 working days and will remain a priority for the new year.

What happens next

Step 1.Application review

On receipt of application, we will review your service location plan and if viable, issue a payment advice (invoice).

Full payment must be made prior to works commencing.

Step 2.Meter installation

On receipt of payment, within 20 business days we will install the meter in accordance with the approved service location plan or agreed alternative location. You must ensure the site has a minimum two (2) metre square clearance where the installation is to occur.

Step 3.Connection to dwelling

All internal pipes on the property including taps and drains, are the property owner’s responsibility. Once the meter has been installed, the property owner or builder must engage a licensed plumber to connect the metered service to the dwelling.

Should a meter be damaged or interfered with, charges may be issued to the property owner.

Need help?

Need help? Contact us today

Call us on (02) 4429 3214 or visit your closest administration centre

Nowra Administration Centre
Opening hours: Monday to Friday, 8:30am to 5:00pm
36 Bridge Road, Nowra NSW 2541

Ulladulla Branch Office
Opening hours: Monday to Friday, 9:00am to 5:00pm
14 Deering Street, Ulladulla NSW 2539

More information

Service location plan example

Here is an example of a residential service location plan.

Please be reminded that your preferred location must be along the front boundary of the property. 

If your preferred location does not line up with an existing conduit, we will contact you to discuss costs and possible alternative service location options.

example service location plan for residential dwelling

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