Increased water charges

Published on 13 August 2024

In July 2024, Shoalhaven Water fees and charges went up to help cover the increasing costs of providing water and sewer services and infrastructure across the region.

The water utility services more than 50,000 properties across the Shoalhaven, while managing in excess of $2 billion in infrastructure, including 13 wastewater treatment plants, four water treatment plants, 260 pumping stations, four dams and more than 3,200 km of water and sewer pipelines.  

The dramatic increase in operational costs during the last three years has negatively impacted the bottom line of the business. Particularly, the costs of electricity and essential chemicals required for treatment processes, each gone up by around 70 per cent during the last three years.

“We pride ourselves on providing a high-quality service at an affordable price to everyone in the Shoalhaven and we need to ensure we are adequately covering costs so we can continue to do this into the future,” said Shoalhaven Water Director, Rob Horner.

Even with the increases in water usage and availability charges, Shoalhaven Water will remain one of the most affordable for water customers in NSW.

If you are facing financial difficulties due to a crisis, please don’t hesitate to contact us as we may be able to help.

Follow this link to find out more about Financial Assistance.