Apply to relocate, lower or raise a water meter

Have your documentation ready to upload

To complete your application, you will need:

• The existing meter number

For meter relocations you will also require:

• A service location plan indicating where the existing meter is and where you want the meter relocated to
• The distance from the existing meter location to the new proposed meter location

What is a service location plan?

A service location plan is a simple diagram that provides us the information we require to relocate your meter to the position you want. Your nominated location must remain positioned along the front boundary.

Note: If your preferred location requires the installation of a conduit, additional costs will be incurred. We will contact you to discuss costs and possible alternative service location options.

Complete the online application form

Upload your service location plan when prompted.

The link below will take you to Council's online request management platform.

Apply here

Please be advised that from 6 November 2024, all meter installations or modifications are not guaranteed within 20 working days and will remain a priority for the new year.

On receipt of your application, we will:

1. Review the application to determine the location is viable
2. Calculate costs of meter adjustment
3. Issue a payment advice (invoice)

On receipt of payment, we will schedule the relocation of the meter in accordance with the service location plan you provided. You must ensure the site has 24/7 access and a two (2) metre square clearance where the relocation is to occur.

Please allow up to 20 business days for the installation to occur.