Building & development
Building & Renovating

Dial Before You Dig

Shoalhaven Water is now listed as an asset provider on the Dial Before You Dig National Referral Service. which is designed to prevent damage and disruption to the vast pipe and cable networks which provides Australia with essential services.

person digging Before you start digging check first.

Customers can receive indicative locations via email or phone for:

  • Water,
  • Wastewater,
  • REMS locations, and
  • Sewer junction position and depths.

Should the system detect a Critical Asset in your selection you will be requested to contact Shoalhaven Water during business hours in order to receive the requested information.

The asset information is issued free-of-charge by Shoalhaven Water. As the information is indicative, Shoalhaven Water does not accept responsibilty of accidental damage to assets. If an excavator is unclear about the location of our services, Shoalhaven Water can undertake an onsite location visit.

For more information on Dial Before You Dig visit

Shoalhaven Water is responsible for and undertakes all works on its assets unless specific exemptions are approved in advance by Shoalhaven Water. 

Shoalhaven Water assets and works include the installation, removal, replacement or upsize of any water meter, water mains, main tappings, hydrant points and fire services. It also includes the installation, removal, replacement or repair of sewer mains and inspection openings. Tampering with Shoalhaven Water assets is illegal and may result in prosecution.

If there is any uncertainty about the responsibility for works or you have any questions relating to a Critial Asset or a Dial Before You Dig enquiry please contact Shoalhaven Water on 02 4429 3214.