Best Tasting Water
May 2013
The inaugural award for Best Tasting Water in NSW was judged and presented as part of the Water Industry Operators Association’s (WIOA) Annual NSW Conference and Exhibition held at the Exhibition Park in Canberra during April 2013.
Three finalists were chosen using a “Masterchef” style tasting by the delegates at the welcome reception, with Shoalhaven Water receiving second place.
The Orica NSW Water Taste Test is a fun and exciting way to raise awareness of the quality of NSW’s drinking water and to recognise the efforts of local water service providers in delivering valuable water services to their communities.
For further information visit www.wioa.org
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Water Account Assistance – Deans Gap Fire January 2013
May 2013
Council at its meeting of 16 April 2013, resolved to provide Shoalhaven Water customers with assistance for water usage charges if they were directly affected by the recent fire emergency. For more information on the rebate and to check eligibility, please contact us direct on 44293214.
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Brooke Eveleigh recognised by Minister at Parliament House
April 2013
 Award winning trainee Brooke Eveleigh and Shoalhaven Group Training Regional Co-ordinator Leigh Morrow attended a function at NSW Parliament House on March 13 2013. The event was held so the Minister for Education Andrew Piccoli could meet the NSW and ACT Group Training Awards winners as he was unable to attend last year’s function at the Shangri –La in Sydney where Brooke was awarded NSW and ACT Trainee of the Year.
Brooke will be travelling to Brisbane to attend the National GTA awards on April 19th 2013 to represent NSW/ACT for National GTA Trainee of The Year.
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New Water Filling Station installed at Ulladulla Skate Park
April 2013
 With the help of community consultation and the skateboard riders of Ulladulla, users of the skate park in Ulladulla can now enjoy fresh drinking water at the facility. Prior to the installation of the water filling station there was limited access to water. This installation is a first of its type for the Shoalhaven as it is a purpose built unit specifically designed for sporting areas.
Further installation of this design will be rolled out across the Shoalhaven during 2013-14.
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Water Mains Cleaning in Lake Tabourie
March 2013
 Shoalhaven Water has scheduled water mains cleaning (known as mains flushing or mains scouring) in the Lake Tabourie area during the second week of April. This routine maintenance will ensure the ongoing supply of high quality drinking water.
As part of the cleaning process, Council’s crews will effectively clean the water mains by operating standpipes at certain hydrant points within the distribution system under high flow rates. This flushing process consists of cleaning or ‘scouring’ the water mains by sending a rapid flow of water through the water mains.
During the cleaning exercise the water service in this area may be temporarily interrupted on Tuesday 9th, Wednesday 10th, or Thursday 11th April, during the hours of 9am through to 3pm. During this period it is advised to store drinking water prior to the shutdown.
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Seniors Week Treatment Plant Tour
Feb 2013
 Have you ever wondered how our water is treated before it gets to your home, or how our wastewater is treated to become reclaimed water that is used on local farms and sports grounds? Join Shoalhaven Water on Wednesday 20 March for an informative and hands-on guided tour of two of our key treatment plants.
To book a place on the upcoming Water and Wastewater Treatment Plant Tour or to find out further tour details, contact Shoalhaven Water directly on 4429 3214. Book early to avoid disappointment. Bookings are essential.
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Group Training National Awards
 As one of the winners of the 2012 NSW & ACT Group Training Awards, Brooke will meet the Hon. Adrian Piccoli MP Minister for Education at a function to be held at the NSW Parliament on 13th March 2013.
Brooke has also been selected to represent NSW as a nominee for the National Group Training Trainee of the Year to be held in Brisbane in April.
Shoalhaven Water is a proud community trainee provider and congratulates Brooke on her numerous academic and workplace achievements.
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Shoalhaven Water Christmas Operational Arrangements
Dec 2012
Shoalhaven Water will continue operations throughout the Christmas and New Year Period. Customers wishing to report water supply or sewerage issues can contact us through our after hours service on
4421 3100.
Any requests for effluent pumpout or septic tank cleanouts can also be arranged through this number. Customers requiring an emergency effluent pumpout can leave their details on our contractors message service on 4443 4535 and this will be checked daily. All other effluent requests should be directed to our after hours service.
Customers with water account enquiries can email us direct at water@shoalwater.nsw.gov.au or speak with us via 4421 3100 on Monday 24th, Thursday 27th, Friday 28th or Monday 31st December.
Should customers experience any difficulties in accessing services, please contact us direct on
0422 803 013.
Shoalhaven Water wishes all our customers a Merry Christmas and Happy New Year.
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Rotary Park Water Filling Station
December 2012
 This summer the residents and visitors of Ulladulla will have the pleasure of enjoying fresh drinking water from the newly installed water filling station at Rotary Park. With the help of local residents and community groups, the location was chosen so as to take advantage of the foreshore walkway, the upgraded park playground equipment and other onsite facilities.
Further installations are happening across the Shoalhaven.
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Recent Appointment to Water Industry Leadership Roles
December 2012
 It was announced last month that the Director of Shoalhaven Water, Mrs Carmel Krogh has been elected to the Board of the Australian Water Association (AWA).
The AWA is Australia’s leading association for water professionals and organisations, playing an essential role in supporting the Australian water sector in the delivery of effective and sustainable water management practices. Carmel, who has 30 years experience in the water industry, will take up this appointment in May 2013.
Shoalhaven City Council General Manager, Russ Pigg described Mrs Krogh’s election to the AWA Board as substantial recognition of her professional standing within the National water industry. Her presence on the board, which is a part time commitment, will provide the Shoalhaven Community and other regional Australian Water Utilities with a voice in the management of water issues unique to such areas.
In addition, Mrs Krogh has also been appointed to the Board of the Sydney Catchment Authority (SCA). The SCA manages over 16,000 square kilometres of drinking water catchments extending from Lithgow in the north and south to the headwaters of the Shoalhaven River near Cooma.
Mrs Krogh will bring a wealth of engineering experience and knowledge to this appointment. Shoalhaven Water and Shoalhaven City Council congratulate her on behalf of the community for these very significant achievements.
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Porters Creek Hydro Project
November 2012
 Shoalhaven Water has now successfully negotiated with a NZ joint venture group for the design, manufacture, installation and commissioning of a containerized mini hydro electric generating unit to be located immediately upstream of the Milton Water Treatment Plant inlet works. Allied Industrial Engineering Ltd and HydroWorks Ltd offered a Pelton Wheel Hydro Generating unit for this project.
Under the existing operating conditions, it is expected that the pelton wheel hydro generating unit will generate up to around 100kW, which will provide the energy needs for operating the Milton WTP with any excess power that has been generated being returned to the grid.
The current program for the project has the hydro generating unit being installed & commissioned at the end of July 2013.
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Chlorine Implementation Trial
November 2012
Shoalhaven Water is implementing an additional chlorine dosing system on a trial basis for areas south of Ulladulla. This chlorination system will be used to more effectively maintain disinfection residuals for the southern water supply system.
Chlorine is used as a disinfectant, that is, to kill harmful micro-organisms that may be present in the water supply and to prevent micro-organisms regrowing in the distribution systems. The maintenance of disinfection residuals within the drinking water supply system forms an important part of Shoalhaven Water’s multiple barrier approach to drinking water quality management and compliance with the 2011 Australian Drinking Water Guidelines (ADWG).
Should you have any questions concerning the trial please contact Shoalhaven Water on (02) 4429 3214 or by email water@shoalhaven.nsw.gov.au.
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Shoalhaven Water employee named NSW Trainee of the Year
October 2012
 Shoalhaven Water employee, Brooke Eveleigh has received the Trainee of the Year Award at the NSW Group Training Association Awards held in Sydney on Friday evening. Ms Eveleigh was recognised for her commitment to training, which saw her complete the Theory section of the Certificate IV Business Administration six months early in order to undertake additional study.
Having previously received the Illawarra Business Administration Trainee of the Year, Ms Eveleigh will now go on to compete in the National Group Training Awards to be held next April in Brisbane.
Director of Shoalhaven Water, Carmel Krogh said Ms Eveleigh was an extremely deserving recipient of the Trainee of the Year Award citing her commitment to workplace training as one of her obvious strengths.
Shoalhaven Water has a commitment to employing local trainees with nearly eight percent of its current workforce currently undertaking a traineeship.
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National Water Week
21-27 October 2012
 Shoalhaven Water is hosting a range of events during this year’s National Water Week. National Water Week is an annual community event that helps raise awareness and improve understanding of water issues in Australia. “It is the only event that provides a National focus for water issues and in particular promoting the important message of water conservation to help protect this most precious resource” said the Director of Shoalhaven Water Mrs Carmel Krogh. Mrs Krogh said that the National theme for Water Week 2012 was “Valuing our Water” and in the Shoalhaven, residents take this message seriously by the number of visitors that tour our water treatment facilities each year. “This is a very popular tour” she said, “it provides our customers with firsthand knowledge about our treatment processes, and the quality of the end product from taps when it’s compared to the original murky source condition of the water”.
Tours of the Shoalhaven Water Treatment Plants are conducted regularly and customers are welcome to register for a tour with Shoalhaven Water on 44293214.
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Water and Wastewater Treatment Plant Tours
Sept 2012
 Shoalhaven Water will be conducting an organised tour of both the Bamarang Water and the Callala Wastewater treatment plants on Wednesday 24 October 2012.
The upcoming tour will provide residents with the rare opportunity to witness the treatment process and learn more about Shoalhaven Water’s continuing long-term maintenance of the area’s waterways and surrounding environment.
The tour will provide an insight into some of Shoalhaven Water’s award winning conservation practices, including the acclaimed Recycled Water Management Scheme (REMS) at the Callala Sewage Treatment Plant.
For more information or to book a spot on the tours please call Michelle Murden on 4429 3140 or email water@shoalhaven.nsw.gov.au
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Flow Meter Replacement
Sept 2012
Shoalhaven Water will be replacing a flow meter at the pump station near the intersection of Kings Point Drive and the Princes Highway Ulladulla during the evening of Thursday 6 September.
The project will commence at approximately 11pm and go through until approximately 3am. Noise will be kept to a minimum but some machinery will be operating to transfer sewage.
If you have any questions please contact Laurie Andrew on 0423 004 132 or Andrew McVey
on 4421 1705
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Tapstar WaterWise Educational Show
August 2012
 Tapstar recently performed one of their famous WaterWise Educational Shows at Sanctuary Point Public School with the whole school attending. This fun and interactive show proved to be a success as the kids sang along to the catchy water saving jingles as well as learning about simple water saving ideas such as turning off the tap while brushing their teeth.
The Tapstar WaterWise Educational Program is a fun and interactive travelling roadshow and is provided free to our community. If you would like Tapstar to come to your school or you would like further information on how to book a show, please call 02 4429 3214 or email water@shoalhaven.nsw.gov.au
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