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Rebates & Offers

Pensioner rebates

The existing rebate for eligible pensioner customers is up to $87.50 for water services and $87.50 for sewer services. These rebates are jointly funded by the NSW Government and Council. The NSW Government determines the amount, eligibility and conditions under which they can be applied. 

older couple Rebates are available to eligible pensioners

Under the Local Government Act the rebate can only be applied against 50% of a charge. For the rebate to be provided to eligible pensioners to the maximum amounts available, Shoalhaven Water has applied the rebate quarterly to accounts in the components as follows;

This is how the pensioner rebate works for water:

  • Quarterly rebate amount paid towards the water component of the account is shared between water availability and water usage.
  • Eligible pensioners might pay half of the quarterly Water Availability Charge and this is shown on each quarterly Water Account.
  • The balance of the rebate will be paid toward the water usage charge.

This is how the pensioner rebate works for sewer charges:

  • Quarterly rebate amount paid towards the sewer component of your account

Overdue water accounts

Eligible pensioners have 12 months from the date of each Water Account to pay the account before interest is applied.  Water Accounts are issued shortly after the reading of each water meter and if payment in full is not made at the 366 day timeframe, interest charges are then applied at the NSW Government advertised percentage rate.

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