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Effluent Pumpout Services

An effluent pumpout is a service conducted to premises that have a contained collection system with the effluent removed from the collection tank on a systematic and regular cycle of service.

effluent pumpout truck Shoalhaven Water provides effluent pumpout services.

If the collection tank is not emptied the contents will spill and cause environmental and health hazards.

Scheduled Services

Properties with an effluent pumpout system will be on a scheduled service with a range of frequency options varying from twice weekly to eight weekly. An annual charge is levied in the Rates Notice and covers all scheduled effluent removals for the financial year.

How often pumpouts are required depends on how large the tank is and how many people use the system. Volumes can be checked within the tank at any time by lifting the inspection port or lid on the top of the tank. There should also be a 'dip stick' on the top of the tank.

    During excessive rain periods, rainwater may infiltrate the tanks on a property causing an increase in the volume of effluent in the collection well. Keeping a tank lid clear of grass, plants and weeds is a good way of caring for the system. If cracks in the lid are noticed, it is important to get them fixed by using some form of filler to contain the water tight integrity of the system.

    Extra Services

    In order to survive the holiday periods when occupancy is generally highest, the following is a good guide:

    • Avoid overflows by monitoring the level of contents in the tank
    • Schedule an extra service if required
    • Talk to visitors about the need to reduce discharges into the system. 

    An extra service can also help to avoid problems and will usually be performed within 3 working days. Additional fees will be charged for this service. 

    To book an extra service you can email with the Subject Heading Book an Extra Service then in the body of the email include the Property Address, Contact Name, and Contact Phone; or alternatively you can contact Shoalhaven Water on 02 4429 3214.

    Emergency Services

    Emergency pumpouts are performed within 24 hours of notification. A fee will be charged alongside the standard removal fee. Contact Shoalhaven Water directly to instigate this service.

    Pumpout Service Information

    On each property leading from the effluent collection tank to the front yard is the pump out service pipe (standpipe).

    • The service pipe should be clear from obtrusions and within easy access for the Contractor to connect the hose from their tanker, while parked on the road. Inaccessible service pipes may be requested to be relocated.
    • If the system has a booster switch, customers must ensure the switch is accessible and in safe working order.

    Once the pumpout has been performed the Contractor will:

    • Leave a coloured docket in the letter box showing the total amount removed as well as the readings on the gauges before and after the pump out.
    • If a letter box is not available, it is a good idea to leave a tin or box near the service pipe (standpipe) where dockets can be safely stored.
    • The contractor is required to ‘round down’ the level on the sight gauges to the nearest 100 litres mark at both the before and after pumping read.

    Shoalhaven Water recommends that customers confirm the volume extracted by reading the sight gauges attached to each tanker and comparing the levels against the docket. Arrangements can be made for scheduled services to be conducted at reasonable specified times to enable customers to attend and sight gauges.

    Effluent Fees and Charges

    An annual effluent removal charge is levied by Council on the Rates and Charges Notice. This annual charge includes all scheduled pumpouts for the year removing up to 2,500 litres per service.

    Volumes removed which are over 2,500 litres at the scheduled pumpout, extra services scheduled or emergency pumpouts will be invoiced monthly by Shoalhaven Water.

    For a full range of Effluent Removal fees and charges visit Shoalhaven City Council

    Additional Information

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