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National Performance Report Card Released
Water is a front of mind issue for the community and shortages are being felt by the majority of households throughout Australia. Stringent water restrictions are now common place in most cities and towns across the nation. In its second year of publication, the National Performance Report Urban Water Utilities is the world’s most comprehensive and detailed document on the performance of urban water utilities. In it, 82 utilities report up to 150 key performance indicators and a time series of up to six years of data.
Shoalhaven Water is classified as a Non-Major Utility Large (NMU) with water connections between 20,000 - 50,000. Shoalhaven is the third largest in size within this grouping behind Power and Water – Darwin and Western Water – Victoria.
In summary, Shoalhaven is considered to have again performed at the higher end of the scale in comparison to comparative Water Utilities. A full copy of the National Performance Report is available for download from the Publications & Forms page of our website. A snapshot of the key indicators of this report and Shoalhaven Water’s performance against the National Average is indicated below;
Indicator |
National NMU (Average) |
Shoalhaven |
|---|---|---|
Average Annual Residential Water Supplied |
257kl |
165kl |
Water Main Breaks |
19 |
14 |
Water Losses |
100 litres |
39 litres |
Sewer Main Breaks and Chokes |
64 |
35 |
Average connect time to operator |
16 secs |
1 sec |
Restrictions for non payment of water bill (Per 1,000 properties) |
1.8
|
0.7
|
| Legal Action | 0.6 |
0 |
Net greenhouse gas emissions (tonnes C02 equiv per 1,000 properties) |
640 |
404 |
Sewer overflows to the Environment |
17 |
26 |
Operating cost – water and sewerage |
$590 |
$588 |
Total capital expenditure for water and sewerage ($ per property) |
$627 |
$927 |
Percentage of population where microbiological compliance was achieved |
99.3% |
100% |
Typical Residential Bill |
$743 |
$737 S |
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2005/06 National Performance Report for Water Utilities issued
June 2007
The signatories to the National Water Initiative agreed to report on the performance of non-major water utilities independently and publicly on an annual basis.
The report is designed to;
- Outline water consumption trends and up to 155 indicators relating to the performance of the urban water industry,
- Provide a Nationally consistent definition and approaches which enable comparisons to be made,
- Informs customers about the level of service they are receiving,
- Builds community confidence and improves the water literacy of the community,
- Informs the decision making processes of government, regulatory agencies and water businesses,
- Encourages greater transparency in the way water is managed.
A full copy of the report can be viewed here: www.nwc.gov.au
As a summary, the following have been extracted from the report for easy comparison:
|
Indicator |
Shoalhaven |
|
Water Sources |
|||
Water Recycling |
292ml |
214ml |
|
Sewage Collected (Per property) |
256kl |
176kl |
|
Average Residential Water Consumption |
263kl (NSW 218kl) |
171kl |
|
|
|||
Water Main Breaks (Per 100km water main) |
15 |
10 |
|
Water Losses (Per connection Per day) |
87 litres |
49 litres |
|
Sewer Main Breaks and Chokes (Per 1,000 properties) |
16 |
9 |
|
|
|||
Water Quality Complaints (Per 1,000 properties) |
6 |
2.7 |
|
Sewerage Odour Complaints (Per 1,000 properties) |
0.8 |
0.8 |
|
Average connect time to Operator |
17 secs |
1 sec |
|
Average duration of an unplanned interruption to water service |
131 mins |
180 mins |
|
Customers to which restrictions or legal action applied for unpaid accounts (Per 1,000 properties) |
1.7 |
0.8 |
|
|
|||
Water Typical Residential Bill |
$344 |
$215 |
|
Sewer Typical Residential Bill |
$403 |
$515 |
|
Typical Residential Bill (Water and Sewerage) |
$745 |
$730 |
|
Water Usage Charge |
$0.80c/kl |
$0.70c/kl |
|
|
|||
Percentage of sewage treated to tertiary level |
85% |
86% |
|
Percentage of sewage volume that was compliant |
86% |
85% |
|
Recycled water (% of effluent recycled) |
27.60% |
30% |
|
Percentage of bio-solids re-used |
51.60% |
100% |
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|
|||
Percentage of residential revenue from usage charges |
55.20% |
55% |
|
Water operating cost (per property) |
$347 |
$204 |
|
Sewer operating cost (per property) |
$311 |
$335 |
|
Dividends paid |
$0.73m |
$2.6m |
|
Community Service Obligation |
$0.61m |
$1.64m |
|
|
|||
Percentage of population where microbiological compliance was achieved |
99.60% |
100% |
|
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