About us
Proudly part of Shoalhaven City Council, Shoalhaven Water manages the collection, treatment and distribution of water in the Shoalhaven City. We also collect, treat and dispose of wastewater safely back into the environment.
But we’re about much more than just water and sewerage services. We work closely with schools and the community to help everyone care for our natural environment and become champions of Australian water saving.
We also manage some of the Shoalhaven’s most scenic areas of wilderness and we’re committed to opening it up to the public so that you can get out there and experience it first hand.
We are proud to have a dedicated team of staff both in the offices and out in the field that keeps your water running day and night, rain or shine, 24 hours a day seven days a week. We will endeavour to meet our Levels of Service agreed to and paid for by our customers and clients – the people of Shoalhaven.
Shoalhaven Water is all about looking forward to conserve and improve your water services now and into the future. With our expertise and your help we can make that happen.
Our awards
2012 Group Training - NSW Trainee of the Year
awarded to Brooke Eveleigh
2012 Top Academic student TAFE Illawarra Business Studies - University of Wollongong Shoalhaven Campus –
awarded to Brooke Eveleigh
2012 NSW Water Industry Operators Association of Australia – Operator of the Year
Awarded to Erwin Balsar for his excellence in performance, initiative and all round attention to detail. Sponsored by the NSW Water Directorate.
2011 Excellence in Studies Award for Business Certificate 111 - Hunter Valley Training Company Southern Region Awards –
awarded to Brooke Eveleigh
2011 Trainee of the Year - NSW State Training Awards Business Administration & Services Category for the Illawarra Region –
awarded to Brooke Eveleigh
2012 NSW Water Industry Operators Association of Australia – Operator of the Year
Awarded to Erwin Balsar for his excellence in performance, initiative and all round attention to detail. Sponsored by the NSW Water Directorate.
2010 NSW Department of Environment & Climate Change – Green Globe Awards – Public Sector Water
Achievement for the Tapstar Waterwise Education Program
2010 Management Excellence Awards – Excellence in Service Delivery
Highly Commended for the Tapstar Waterwise Education Program Local Government Managers Australia (NSW)
2010 WaterAid Australia
Awarded to Shoalhaven City Council for generous in-kind corporate support during 2009
2008 Engineering Excellence Awards
Highly Commended for Innovation in Water Supply and Wastewater
Conjola Regional Sewerage Scheme
Institute of Public Works Engineering Australia
2008 Sustainability Green Globe Awards
Industry Award – Outstanding Achievement in Water Management NSW Government Award – Outstanding Achievement in Water Management NSW
2006 Energy and Water Green Globe Awards
Winner for Water Supply and Sewerage Excellence For demonstrating excellence in Water Supply and Sewerage Performance
2006 Energy and Water Green Globe Awards
Top 10 - Water Supply Excellence For demonstrating excellence in Water Supply Performance
2006 Energy and Water Green Globe Awards
Top 10 – Sewerage Excellence For demonstrating excellence in Sewerage Performance
2002 Engineering Excellence Awards
Winner for Reclaimed Water Management Scheme Innovation in Water Supply and Wastewater
2001/2002 Local Government Excellence in the Environment Awards
Coastal Management Award Winner ‘Reclaimed Water Management Scheme’
2001/2002 Local Government Excellence in the Environment Awards
Water Efficiency Award Winner ‘Reclaimed Water Management Scheme’
Organisations We Support
Shoalhaven Water is a proud sponsor of WaterAid Australia. WaterAid is an international non government organisation that aims to transform lives by improving access to safe water, hygiene, and sanitation in the world’s poorest communities.
The Australian Water Association (AWA) is an independent and not for profit organisation supporting the Australian water sector in the delivery of effective and sustainable water management practices.
The Water Services Association of Australia (WSAA) is the peak industry body that brings together and supports the Australian urban water industry.
The Energy & Water Ombudsman NSW (EWON) provides a free, fair and independent dispute resolution service for all electricity and gas customers in NSW and some water customers, with the aim to keep essential services within reach of everyone.
The Water Directorate provides focused independent and technical information to its members on water and sewerage operations.