About Us
Our Organisation

Our Service Commitment

Shoalhaven Water is committed to providing our customers with the highest quality water and wastewater services.
Boy swimming under water We are committed to giving our customers the highest quality water services

Part of our Business Vision, Mission and Values is to “strive to understand and exceed customer expectation and satisfaction with an emphasis on quality service, consultation and continuous improvement”

As part of this commitment and to continually measure the services being provided, Shoalhaven Water has clearly articulated its responsibilities into a Customer Service Plan which is updated regularly. The document also sets out our responsibilities with the community in accordance with legislative framework.

Vision
Through our Business Excellence we will be a leader in the Water Industry

Mission
To provide efficient, effective water and wastewater services to the Shoalhaven

Values
We will achieve our Vision and Mission through:

Our Customer
Striving to understand and exceed customer expectation and satisfaction with an emphasis on quality service, consultation and continuous improvement.

Our Business
Provision of efficient and effective water and wastewater services, to an agreed Level of Customer Service in a equitable and commercial manner.

Our Environment
Operating Shoalhaven Water in an environmentally responsible and sustainable manner for the betterment of present and future generations.

Our Community
Ensure quality of life and health to our community.

Our Team
Providing the Shoalhaven with efficient, dedicated and enthusiastic staff by working through trust, learning and communication.