About Us
Our Organisation

About Shoalhaven Water

Proudly part of Shoalhaven City Council, Shoalhaven Water manages the collection, treatment and distribution of water in the Shoalhaven City. We also collect, treat and dispose of wastewater safely back into the environment.

REMS irrigation We are involved with all areas of the community.

But we’re about much more than just water and sewerage services:

  • We work closely with schools and the community to help everyone care for our natural environment and become champions of Australian water saving.
  • We also manage some of the Shoalhaven’s most scenic areas of wilderness and we’re committed to opening it up to the public so that you can get out there and experience it firsthand.

Shoalhaven Water have a dedicated team of staff both in the offices and out in the field that keeps your water running day and night, rain or shine, 24 hours a day seven days a week. We will endeavour to meet our Levels of Service agreed to and paid for by our customers and clients – the people of Shoalhaven.

In this section

Our service commitment

Shoalhaven Water is committed to providing our customers with high quality water and wastewater services. Visit our full range of service commitment documents are available for download below under additional information.

Our achievements

View our full range of Awards and Achievements

Our dams & rivers

  • Danjerra Dam
  • Bamarang Dam
  • Porters Creek Dam
  • Shoalhaven River
  • WaterNSW

Our systems & operations

Shoalhaven Water provides more than 45 million litres of water each day to more than 48,000 homes and businesses as well as collects and treats more than 18 million litres of wastewater from homes and business across the Shoalhaven each day. For further information relating to our systems and operations visit:

  • Water Services
  • Wastewater Services

Our treatment plants

Shoalhaven Water owns and operates 4 water treatment plants and 13 wastewater treatment plants. For information relating to our treatment plants visit:

  • Water Treatment Plants
  • Wastewater Treatment Plants

Major Projects

Our projects range from the innovative Reclaimed Water Management Scheme (REMS) to the provision and upgrade of water and sewer mains in the Shoalhaven.


Over 160 people are employed in the Shoalhaven Water Group and work in teams operating, maintaining and supporting Water and Sewerage services.

For information regarding a career with Shoalhaven Water visit:

Aboriginal acknowledgement

Shoalhaven Water proudly acknowledges our cities Aboriginal community and their rich culture and pays respect to their Elders past and present. We acknowledge Aboriginal people as Australia’s first peoples and as the traditional owners and custodians of the land and water on which we rely. 

We recognise and value the ongoing contribution of Aboriginal people and communities to our cities way of life and how this enriches us.

Contact Us

Contact us for information regarding your water or wastewater service.