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Customer Surveys

Our online surveys only take a few minutes to complete and give you the opportunity to have your opinions heard on a range of different issues.

Water Conservation

As we approach summer it is again that time when customers start thinking about water and its importance to our everyday way of life. Shoalhaven Water is keen to gauge our customer’s thoughts and attitudes to water conservation. Your participation in this survey which has 10 questions will help us to better understand the issues which are important to you. 

The information collected contains no details which can identify you or your property. Of course if you have additional information to share with Shoalhaven Water or you would like to discuss the survey further, please don’t hesitate to contact us. Our details can be found on the Contact us page of the site.

Take the survey


Have you needed or contacted us ? Tell us what you think.

Your feedback is a critical part of ensuring that we always work with you in the way that best suits your needs. Have you recently had cause to need our help or maybe received information from us? Then we would be pleased if you would take a few minutes to tell us what you think about that contact (3 questions and room for comments). 

 Some things you might like to consider when providing us with your feedback. Were we easy to find and contact, did you receive attention about the issue in a timely fashion and were you satisfied with the level of service? 

Take the survey


Drinking Water Quality in the Shoalhaven

The purpose of this survey is to collect information that will contribute to the strategic planning of our drinking water resources. Clean and reliable drinking water supplies are an important element of the Shoalhaven's liveability and our quality of life. Your participation in this survey will help us to better understand issues relating to our supply of water to the city. The information collected from this survey will remain confidential and be used only for planning purposes. Individual responses will be combined for analysis, and no assessments or judgements of individual water use will be included in any study.

The following link will enable you to tell us ( 5 questions and room for any comment if applicable) what you think about the quality of our water.

Take the survey


Human Waste Removal Services Survey

The provision of Human Waste Removal Services is undertaken under contract for Shoalhaven Water. The services include the effluent Pumpouts conducted on a scheduled basis, cleanouts of septic tanks and aerated waste removal systems. If you own a property with these systems and utilise our services; then we are keen to hear from you.

The following link will enable you to tell us ( 2 questions and room for any comment if applicable) what you think about the services we provide.

Take the survey