About Us
Contact Us

Contact Us

If you have a general query or would like to send in your comments about your water or wastewater service you can fill out the complaints or compliments form. Alternatively you can ring one of the phone numbers below. Our normal business hours are weekdays between 8am and 5pm.

Info Line: 1300 662 246

Billing Enquiries: (02) 4429 3214

General Enquiries: (02) 4429 3214

To report a leak: (02) 4429 3214

After Hours Contact:
Out of hours first Contact: (02) 4421 3100
Out of hours alternative Contact: 0478 318 768

By fax: (02) 4429 3170

By email: water@shoalhaven.nsw.gov.au

Shoalhaven Water Group
City Administrative Centre ,
PO Box 42,
Nowra, NSW 2541

Interpreter Service

If you need an interpreter, contact the Translating and Interpreting Service (TIS-National) on 131 450 and ask them to telephone Shoalhaven City Council on (02) 4429 3111. Our business hours are 9am to 5pm Monday to Friday.


Our Management

The list below shows the contact details of the Managers within Shoalhaven Water and their responsibilities

Carmel Krogh

Carmel Krogh
Director Shoalhaven Water
Tel (02) 4429 3214
kroghc@shoalhaven.nsw.gov.au

Responsible for the overall strategic management of the water and wastewater schemes. Carmel is on the board of directors of the Australian Water Association.


Carmel Krogh

Tony Holmes
Business Support Manager
Tel (02) 4429 3214
Mob 0422 803 013
holmes@shoalhaven.nsw.gov.au

Responsible for the business operation of the Group from a financial perspective and ensure accountability to customers. Tony is a member of the Australian Water Retail Network Committee and an executive committee member of the NSW Water Directorate.


Carmel Krogh

Robert Horner
Planning & Development Manager
Tel (02) 4429 3214
horner@shoalhaven.nsw.gov.au

Responsible for planning and implementing capital works projects which cater to community growth and expectations.


Carmel Krogh

Andrew McVey
Operations Manager
Tel (02) 4421 1705
mcveya@shoalhaven.nsw.gov.au

Responsible for the provision of maintenance, operation and construction services for all water and wastewater facilities.